Refund & Cancellation Policy

Last updated: 15 September 2026  ·  Effective: 16 October 2026

This Refund & Cancellation Policy applies to purchases made through the Picme app ("Service"), operated by Picme. Digital products are sold as in-app purchases, and payments and refunds are processed by the Apple App Store (on iOS) or Google Play (on Android) in accordance with their respective policies.

1. Nature of the product

Picme sells digital photo products — finished, edited image files delivered to you for download in the app — and photo-retouching services, which are produced individually to your order. These are digital goods and services delivered electronically. We consider them delivered when the file or retouched result has been made available in your account and we have notified you, whether or not you have opened or downloaded it.

2. Refund eligibility

• If you experience a technical problem that prevents you from receiving or downloading your finished photo, and we are unable to resolve it, you are entitled to a full refund.
• If you were charged in error or charged an incorrect amount, you are entitled to a refund of the difference or the full amount.
• Requests made within 14 days of purchase where the digital file or retouched result has not yet been made available to you will be honored.

3. Exceptions

Because the product is a digital file generated individually to your order, refunds may not be available once it has been delivered as described in Section 1 — that is, once the finished photo has been made available for download in your account and we have notified you, or once a retouched result has been provided to your account and we have notified you. This applies whether or not you have actually downloaded the file. This does not apply where a refund is required by the consumer-protection law of your country of residence, or in the cases described in Section 2. Dissatisfaction with stylistic preferences alone may not qualify; please contact us and we will try to make it right.

4. How to request a refund

Because purchases are made through the app store, refunds are requested from and issued by the store: on iOS, request a refund at reportaproblem.apple.com; on Android, through the Google Play Store, subject to Google's refund policy. We're happy to help — contact us at help@picme.kr with your order ID (and the email used for purchase).

5. Processing

Approved refunds are issued by the Apple App Store or Google Play to your original payment method and typically appear within 5–10 business days, depending on your store and payment method.

6. Statutory rights

This policy does not limit any mandatory refund or withdrawal rights you may have under the consumer-protection laws of your country of residence.

Related: Terms of Service · Privacy Policy